Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Berkshire Chase, we believe that betting and casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to make money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. We take this seriously and conduct age verification checks during account registration. If you are under 18, please do not attempt to register or gamble on any betting site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses by gambling with increasing amounts of money
- Hiding your gambling activities from friends or family
- Gambling with money intended for essential expenses (rent, bills, food)
- Feeling anxious or irritable when unable to gamble
- Neglecting work, school, or personal relationships due to gambling
- Lying to others about the extent of your gambling
- Borrowing money to fund gambling activities
- Experiencing sleep disturbances or mood changes related to gambling
- Unsuccessful attempts to reduce or stop gambling
- Using gambling as an escape from stress or negative emotions
If you recognise any of these signs in yourself or someone you know, please reach out for support immediately.
Self-Help Tools and Safer Gambling Features
Responsible gambling operators provide tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you can lose over a set period
- Reality Checks: Receive notifications during gaming sessions reminding you how long you've been playing and how much you've wagered
- Self-Exclusion: Take a break from gambling by excluding yourself from your account for a period you choose (typically between 6 months and 5 years)
- Account Restrictions: Reduce betting limits or restrict access to certain games
- Cooling-Off Periods: Request a temporary suspension of your account before self-excluding
All reputable betting sites in the UK are required to provide these tools. Please use them if you feel your gambling is becoming problematic.
Get Help — Support Organisations
If you're struggling with gambling, free and confidential support is available:
United Kingdom
- GamCare — Free counselling and support service
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous — Peer support meetings across the UK
www.gamblersanonymous.org.uk - National Problem Gambling Clinic — NHS specialist treatment
Available through your GP or local mental health services
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
1-800-GAMBLER (1-800-426-2537) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 372 374 (free, anonymous)
All services above are confidential and designed to help without judgment. Support is available 24 hours a day.
If You Need Help, Please Reach Out
If you or someone you care about is struggling with gambling, remember that help is available and recovery is possible. There is no shame in seeking support. Professional counsellors and peer support groups are here to help you regain control.
Contact GamCare today on 0808 8020 133 or visit www.gamcare.org.uk
Your wellbeing is more important than any bet. Please gamble responsibly, and don't hesitate to ask for help.